JobLink Complaints Procedure
In JobLink we work hard to provide a service that fulfils your needs. Dissatisfaction often arises from misunderstanding so the best way to try and resolve any complaints is to speak or write to the member of staff involved at the time. Many issues can be resolved informally this way. If you are still not satisfied please email
joblinkfeedback@bath.ac.ukBecky Gallagher the Student Employment Coordinator can be contacted by email. You will receive a response within three working days during semester time and five working days during the vacation perriod (subject to staff sickness and holidays).
If attempts to resolve the matter informally within JobLink have failed, then you can obtain an official complaints procedure form from the Students’ Union Reception. You can also take any issues you may have to Hayden Arrowsmith, Vice President (Activities and Development) who is the Sabbatical Officer responsible for JobLink. He can be contacted by email on
SUactivities@bath.ac.uk or by telephone on 01225 383667.
There are no time restrictions to meet in submitting a letter of complaint.
BUSU Complaints Procedure
1. Any student or group of students who are dissatisfied in their dealings with the Union or claim to be unfairly disadvantaged by reason of having exercised their right to be released from Union membership shall have the right to complain.
2. All complaints should be dealt with promptly and fairly and should be investigated and resolved in the following stages:
Stage 1: Complaints should be addressed to the Line Manager or
Sabbatical Officer in charge of the relevant area
Stage 2: If this is not resolved to the satisfaction of the complainant the complaint should be addressed to the SU President.
Stage 3: If still dissatisfied the complainant should address the complaint to the University in conjunction with the Students’ Union.
Stage 4: If still not satisfactorily resolved the complaint should be addressed to an independent person appointed by the University and Students’ Union to adjudicate the case.
3. If the complaint is upheld there should be effective remedy.
If you think we are doing something well then please let us know through the feedback box outside the office or follow the link here to our
online feedback form.
Complaints about employers or vacancies advertised on our website
The information included in the vacancies we advertise on BathStudent.com is accurate to the best of our knowledge. However, applicants are strongly advised to research any company fully before attending an interview and to check with employers all details concerning their prospective interview or contract of employment. JobLink can take no responsibility for advertisers' statements or the validity of the company.
However, we do want to know if you are having difficulties with an employer, whether or not they were advertised on our website. Examples of problems that may come up are:
I was not paid the national minimum wage
I was not paid for my training period
I was not paid for all the hours I worked
I was bullied and treated badly by my manager
I was asked inappropriate questions at interview.
If you have a complaint or query about a company or a vacancy please let us know and we will try to help you to resolve the issue.