As a member of the Students' Union if you are dissatisfied with your dealings with the union you have the right to make a complaint. Check out the Union's complaints procedure (constitution appendix 9).
Last Updated: January 2004 Complaints Procedure
Appendix 9
Complaints Procedure
1. Any student or group of students who are dissatisfied in their dealings with
the Union or claim to be unfairly disadvantaged by reason of having exercised
their right to be released from Union membership shall have the right to
complain.
2. All complaints should be dealt with promptly and fairly and should be
investigated and resolved in the following stages:
Stage 1: Complaints should be addressed to the Line Manager or
Sabbatical Officer in charge of the relevant area
Stage 2: If this is not resolved to the satisfaction of the complainant the
complaint should be addressed to the SU President.
Stage 3: If still dissatisfied the complainant should address the complaint
to the University in conjunction with the Students’ Union.
Stage 4: If still not satisfactorily resolved the complaint should be
addressed to an independent person appointed by the University and
Students’ Union to adjudicate the case.
3. If the complaint is upheld there should be effective remedy.
Holding Officers to account
1. Students Union Council shall be responsible for ensuring that Union Officers
are fulfilling their job roles effective:
2. Students’ Union Council can do this by one of the following:
2.1. Motion of Censure
2.2. This is a formal recognition that a Union Officer has failed in his or her
duty. Effectively a public slap on the wrists.
2.3. Motion of Commendation
2.4. This formally recognises that a Union Officer has performed well in his or
her join. Effectively a public pat on the back
Last Updated: January 2004 Complaints Procedure Appendix 9
2.5. Motion of No Confidence
2.6. This says that Students’ Union Council has no confidence in the Union
Officer’s ability to carry out his or her job. This relives the Union Officer
form his or her position and opens that role fir re-election.
2.7. A Motion of No Confidence may be called for the following reasons:
2.7.1. Three motions of Censure have been passed against a single
Union Officer
2.7.2. Gross Negligence
2.8. Each of these motion must be accompanied by adequate supporting
evidence
In order to make a complaint, you can use our complaints form, and hand it into any member of the exec, the general manager, or reception.